DELIVERY AND COLLECTIONS

  • WE ARE COMMITTED TO DELIVERING YOUR GOODS IN PERFECT ORDER AND ON THE TIME AGREED ON IN THIS POLICY. PLEASE NOTE THAT COMMUNICATION AND CUSTOMER SATISFACTION IS VITAL FOR US. WE DO HOWEVER HAVE TO PUT THE FOLLOWING “SHIPPING POLICY” IN PLACE TO LIMIT ANY MISCOMMUNICATION WHATSOEVER.
  • WE OFFER FREE DELIVERY IN GAUTENG ON ALL ORDERS OVER THE  VALUE OF R300
  • GOODS THAT ARE IN STOCK AND AVAILABLE WILL BE DELIVERED WITHIN 4 DAYS FROM THE DATE YOU PLACE YOUR ORDER AND PAYMENT REFLECTS IN OUR BANK. THIS ONLY APPLIES TO STOCK THAT IS ON HAND AND AVAILABLE IN OUR WAREHOUSE AND OR FROM OUR MANUFACTURERS AND OR SUPPLIERS.
  • PLEASE NOTE THAT WE CARRY MOST STOCK ITEMS, HOWEVER WE WILL NOT BE HELD LIABLE FOR SUPPLY CHAIN SHORTAGES WHATSOEVER.
  • SHOULD A SUPPLY CHAIN CONSTRAINT COME TO EXISTANCE WE WILL NOT BE HELD LIABLE FOR DELIVERY WITHIN THE GREED 4 WEEKS. IN THIS CASE WE WILL COMMUNICATE AS BEST WE CAN ON THE SITUATION AND TIMING OF DELIVERY OF SUCH GOODS.
  • YOU WILL HOWEVER BE NOTIFIED OF THE STATUS ON YOUR ORDER AS SOON AS WE RECIEVE YOUR ORDER AND PAYMENT REFLECTS IN OUR BANK.
  • SHOULD ANY ITEMS BE “OUT OF STOCK” YOU WILL BE NOTIFIED AND AN ALTERNATIVE PRODUCT WILL BE OFFERED.
  • OUT OF STOCK ITEMS MIGHT TAKE UP TO 4 WEEKS FOR DELIVERY IN EXTREME CASES. SHOULD THIS BE THE CASE WITH YOUR ORDER YOU WILL BE NOTIFIED AS SOON AS THIS INFORMATION BECOMES AVAILABLE TO US, IN THIS CASE YOU WILL BE FULLY REFUNDED FOR THOSE PRODUCTS SHOULD YOU REQUEST A REFUND.
  • DELIVERIES WILL BE MADE BY THE CARRIER TO THE ADDRESS STIPULATED IN YOUR ORDER. YOU MUST ENSURE THAT SOMEONE IS PRESENT TO ACCEPT THE DELIVERY.
  • IF WE ARE NOT ABLE TO DELIVER YOUR GOODS WITHIN 4 DAYS OF THE DATE OF YOUR ORDER, WE SHALL NOTIFY YOU BY E-MAIL TO ARRANGE FOR ANOTHER DATE FOR DELIVERY.
  • WE MAY DELIVER THE GOODS IN INSTALMENTS IF THEY ARE NOT ALL AVAILABLE AT THE SAME TIME FOR DELIVERY.
  • GOODS ARE SENT AT OUR RISK UNTIL SIGNED FOR BY YOU OR BY ANY OTHER PERSON AT THE ADDRESS YOU HAVE GIVEN TO US.
  • ALL GOODS MUST BE SIGNED FOR ON DELIVERY BY AN ADULT AGED 18 YEARS OR OVER. IF NO ONE OF THAT AGE IS AT THE ADDRESS WHEN THE DELIVERY IS ATTEMPTED THE GOODS MAY BE RETAINED BY THE DRIVER. WHEN YOUR GOODS ARRIVE, IT IS IMPORTANT THAT YOU CHECK IMMEDIATELY THE CONDITION AND QUANTITY. IF YOUR GOODS HAVE BEEN DAMAGED IN TRANSIT, YOU MUST REFUSE THE DELIVERY AND IMMEDIATELY CONTACT US SO THAT WE MAY DISPATCH A REPLACEMENT QUICKLY AND MINIMIZE YOUR INCONVENIENCE.
  • SIGNING “UNCHECKED”, “NOT CHECKED” OR SIMILAR IS NOT ACCEPTABLE.
  • WHEN GOODS ARE COLLECTED BY YOU OR ANY THIRD PARTY INSTRUCTED BY YOU, YOU WILL BE LIABLE FOR THE COST OF CARRIAGE AND WE WILL NOT ACCEPT ANY RESPONSIBILITY FOR ANY LOSS AND OR DAMAGE TO THOSE GOODS. WE WILL SEND YOU A MESSAGE BY EMAIL TO TELL YOU WHEN WE HAVE DISPATCHED YOUR ORDER.
  • IF WE AGREE WITH YOU TO DELIVER ON A PARTICULAR DAY OR AT A PARTICULAR TIME, WE WILL DO OUR BEST TO COMPLY. BUT NO TIME GIVEN IS TO BE TREATED AS CONTRACTUAL. WE ARE NOT LIABLE TO YOU FOR ANY EXPENSE OR INCONVENIENCE YOU INCUR ON ACCOUNT OF DELAYED DELIVERY OR NON-DELIVERY IN THIS CASE.
  • SOME GOODS WILL BE DELIVERED DIRECT FROM THE MANUFACTURER WHO WILL CONTACT YOU TO ARRANGE DELIVERY. WHEN DELIVERY OF THE GOODS HAS BEEN ARRANGED DIRECTLY WITH THE MANUFACTURER, YOU WILL BE SUBJECT TO THE MANUFACTURER’S DELIVERY POLICY.
  • SOME GOODS ARE SO LARGE AND HEAVY THAT DELIVERY TIMES MAY BE SLIGHTLY LONGER. IN THIS CASE, APPROXIMATE DELIVERY DATES WILL BE GIVEN WHEN YOU PLACE YOUR ORDER.
  • TIME FOR DELIVERY SPECIFIED ON THE ORDER, IF ANY, IS AN ESTIMATE ONLY AND TIME SHALL NOT BE OF THE ESSENCE.
  • WE ARE HAPPY FOR YOU TO PICK UP GOODS FROM OUR SHOP/ WAREHOUSE PROVIDED YOU MAKE AN APPOINTMENT IN ADVANCE AND PAYMENT HAS BEEN RECEIVED AND CLEARED IN OUR BANK. IF YOU PICK UP GOODS FROM OUR PREMISES THEN:
    • WE WILL NOT BE ABLE TO ASSIST YOU IN LOADING HEAVY ITEMS;
    • GOODS ARE AT YOUR RISK FROM THE MOMENT THEY ARE PICKED UP BY YOU OR YOUR CARRIER FROM OUR SHOP / WAREHOUSE;
    • YOU AGREE THAT YOU ARE RESPONSIBLE FOR EVERYTHING THAT HAPPENS AFTER YOU TAKE POSSESSION OF THE GOODS, BOTH ON AND OFF OUR PREMISES, INCLUDING DAMAGE TO PROPERTY OF ANY SORT, BELONGING TO ANY PERSON.
  • WE TRUST YOU FIND THIS IN ORDER.